Canada & US Shipping:
We ship Canada & US wide. We use Canada Post & FedEx for our shipping solutions. Shipping costs are automatically calculated by the carrier during the checkout process. Any additional shipping charges incurred as a result of incorrect or incomplete address information will be at the customer’s expense.
All orders are shipped directly from our Toronto, Ontario warehouse.
Please note that our cut-off time for shipping overnight is 03:00 PM (Eastern Time). This means that if you choose FedEx Overnight as your shipping option, the order must be placed by 03:00 PM (Eastern Time) in order to get the order the next day. It is important to follow this cut-off time in order to allow our warehouse time to prepare your order and still hand it over to FedEx on time for their overnight service.
When you choose the Canada Post or the FedEx shipping option, a tracking number will be provided. As soon as your order is fulfilled, you will receive an email confirmation including your tracking number.
Please note that if after several attempts, a shipment fails to be delivered to you because no one is home or available to receive the package, the courier WILL send the package back to us at OUR expense. When this happens, we will try to contact you and make further arrangements. These additional shipping charges incurred as well as charges to re-ship the package, will be forwarded to you, the customer. Therefore, please ensure that someone is always available to receive the package or pick it up from your local post office/courier facility before the courier ships it back to us.
All orders are processed and shipped within 0-2 business days unless otherwise communicated.
Out of Stock & Sold Out Products:
The inventory in our online store and the inventory in our warehouse are synced. When you purchase a product on our online store it means the product is already in stock and ready to ship. But on very rare occasions, technical issues might cause this sync to fail, and one or more of the products purchased might be out of stock. IF this happens, we will either refund you for the out of stock items or will mark your order as “partially fulfilled”, meaning we will immediately ship the items that are in stock and the rest will be shipped as soon as the item/s are back in stock.
Products marked as “Sold Out” are normally available again within 1-4 weeks. Feel free to check back or contact us for information about availability of specific products.